Covered California – Providing Requested Documentation

Many applicants are asked to provide verification of information in order to maintain eligibility for coverage or assistance (tax credits or cost sharing reductions).  If you log in to your account and visit the “Eligibility” page, you will see what documentation is requested, and you can click on “Submit Documents.” 

When you click on “Submit Documents” you will be taken to a verification section which will list, for each family member, the types of information requested for each person.  Please note that you do not need to submit ALL the items listed, just those that provide documentation of what has been requested.  For example, self employed people often upload their latest year’s tax return as “proof of income.”  Someone asked to provide proof of residency may be able to upload a copy of the their driver’s license. 

You may also see a deadline for submitting documents.  That deadline may say a variety of things.  It may say “Null” or show today’s date, or a January date, February, or March date.  Covered California is working on making corrections to these pages, so the dates may change from one login to the next.  

So what is the REAL deadline for submitting requested documentation?  It is 90 days from the date your application was submitted.  The submission date is the date you, your Certified Agent, or a Covered California representative clicked the “submit” button online and generated your eligibility response.   To find your submission date, log in to your account, click the “Summary” checkbox and view “Transaction History” on the left hand sidebar.  This will show you all transactions on your account.

We will be sending reminders to our clients who have not submitted their documentation, but it is ultimately the responsibility of the applicant to make sure that documentation is provided.  If you need help submitting documents, visit our step by step guide, or contact us at (800) 939-8088, Ext. 202.

Last update 2-19-14