APPLICATION STATUS: For weeks we have been calling Covered California to check on the status of mailed and faxed applications. Unfortunately, none of the applications were showing up as entered in the system. On Thursday, December 4th Covered California announced that they were in the process of keying in all of the applications that they had received. And, they reported that they have hired more staff to process the applications. However, on Friday December 6th we discovered that the backlog is so large that Covered California is asking Certified Agents to complete the entire online enrollment on behalf of their clients. As a result, RealCare staff is in the process of creating login information and keying in application data from the paper application that you submitted.
We are working 7 days a week to complete this task. We will send you an email confirmation when we’ve completed your application. The email will contain your login, password and PIN number for the Covered California site. There may be additional information you need to provide in order to complete the process. Our email confirmation will instruct you to log in to provide information that may be needed to complete and submit the application. Once submitted, you will be asked to choose your medical plan (unless eligible for Medi-Cal).
All applications must be submitted by December 23rd in order to request a January 1st effective date. To actually obtain a January 1st effective date, your first month’s premium must be paid or postmarked to your insurance carrier by December 31st. Before payment can be made, Covered California must process your application, transmit your enrollment data to your selected carrier, and your carrier must notify you of how to make your first premium payment.
Important Information on Medi-Cal: If your income meets the 2014 guidelines for Medi-Cal eligibility, your application will be forwarded from Covered California to Medi-Cal for processing. We have been advised that Medi-Cal will send information to you directly to complete their process. Again, there is no guarantee this process can be completed in time for a January 1st effective date.
We will make every effort to complete our portion of your online enrollment by December 12th.
Options for a January 1st Effective Date: If you must have a guaranteed January 1st effective date, you still have time to apply for an individual health insurance policy outside of Covered California, or enroll in the C.A.R. group health plan. And, if you are currently covered under the C.A.R. group health plan, you may continue that coverage until your Covered California policy is effective.
· To obtain a January 1st effective date from an individual health carrier, you can visit our website for an individual quote that will contain a link to apply online. Applications for individual policies must be submitted by December 15th for a January 1st effective date. To create a quote, Click Here.
· To enroll in a C.A.R. health plan for a January 1st effective date, please submit a completed enrollment form and premium payment by December 23rd. You will find rates, benefits and application forms on our website at www.RealCareCAR.com.
Contacting Us: As you know, our phones have been extremely busy and when you call, you are asked to leave a message. Because the call volume is so high, we are returning messages from our main line within 3-5 days of receiving them. We recognize that this is not up to our normal service standard, but these are not normal times. Our staff is working overtime and weekends to try to meet your needs, you are our top priority. Therefore, we have established a dedicated voicemail that will be given priority over other calls.
If you have questions, please leave a message for us at (800) 939-8088, Ext. 204. You may also email us at firstname.lastname@example.org. We will either answer your question in email or give you a call back. We will also continue to keep you informed on this process through our blog.
Thank you for your patience. This experience continues to be a challenge for all of us and we share your frustration and concern over the process. We are doing our best to provide you with the most accurate and up to date information available.
*** Please do not cancel any in-force insurance policy until you have paid your first month’s premium and received confirmation of enrollment in your new plan. ***